The revolution in automation is unstoppable. Business leaders who choose to embrace automation in their company will be at a competitive advantage in the inevitable battle. The potential benefits of using robotic automation in the workplace cannot be ignored. For those who first entered the robot world, it is important to understand two different types of robotic automation. The first is robotic desktop automation that helps humans work on the desktop. Think of it as a digital assistant who helps run regular desktop tasks, such as copying and pasting data into your daily applications. The other is robotic process automation, which is performed from the server without human intervention. This allows background tasks to run autonomously from end to end. For example, an insurance company can use it to log into the state police application to retrieve accident reports and eliminate the manual steps of the claim process completely. Robotic desktop automation and robotic process automation should all play a role as part of any robotics strategy. Which type of robot automation is chosen for task and process automation, and different companies have different answers. The most successful companies in the deployment of robotic automation spend time on robotic automation journeys to develop strategic vision plans. This requires company leaders to first understand how employees and processes are currently working within the company. This will make them aware of the pain points of the employees and areas of inefficient operation that can be improved to the maximum extent by using robotic automation. Whether you choose to automate desktop automation, choose robotic process automation to automate end-to-end processes, or both, the benefits will help companies grow their business faster and more economically. . Let's take a closer look at the benefits that business leaders have gained by choosing to automate robots within the company. Improve customer experience When employees are freed from repetitive tasks, they have more time to focus on customers. This is why removing complex processes and simplifying interactions will ultimately help employees create a world-class customer experience that will create customer loyalty and successfully retain them. In addition, robotic automation makes it easier for customers to interact with your business. The less stressful the interaction with your company is, the more likely it is that customers will come back again and again. Improve productivity and efficiency Achieving automation in areas where operational efficiency is low and where production capacity is left behind will enable business leaders to streamline processes, reduce errors, and save time and money. For example, an employee must typically log in to multiple different systems. For many job roles, this will take up a lot of efficient work time in their day. By automating the login process, employees only need to log in once, and employees will have more time to spend on business, like serving customers. More importantly, robotic automation reduces the possibility of human error, thereby saving the company's capital and customer costs.
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[Observation] Why business leaders cannot ignore robot automation?
From automated vehicles to workflow, the potential for automation to improve and accelerate business development is endless. It has been implemented in various industries including medical and financial services. However, believe it or not, we are almost just beginning to touch the surface. Transparency Market Research report shows that the global IT robotics automation market is expected to increase dramatically to reach US$4.98 billion in 2020, while the value in 2013 was only US$183 million.